Welcome to our first product update. Once a month we'll share what we've been building at Keendoc, and why.

The pilot opened on 21 October. Since then, you have rated sessions, answered our check-ins, and replied to our emails. Some of it was kind. Some of it stung. We used all of it.

You told us, we changed it

Some of it we could fix the same day. Some of it takes longer. Here are three big changes because of you. The full list is at the bottom.

You told us the explanations are clear and that the question-and-answer format works. Good to hear. That stays. However, the sessions can feel long and repetitive, and the AI voices still sound too much like AI. You're right. Of everything you told us, we take this one most seriously. A session should get to the point and sound natural, and we're not quite there yet. Fixing that properly takes time, but it's high on our list.

The recommended session on your dashboard didn't let you choose between watching and listening. Now it has a Watch and a Listen button, and the session opens in the format you pick.

The first day also brought start-up problems. On an iPad the presentation didn't fit the screen, some hospital computers blocked the security check when you signed up, and on iPads and iPhones the media player kept showing a loading screen. We fixed those day 1, along with a handful of smaller ones.

Coming up

First, the sessions themselves. You asked, and we listened. We're working to make our videos more engaging and conversational while preserving the depth and breadth of the learning material. That takes longer than a change to the platform, but the work has started. Here is a preview of what's to come.

Loading video

Pages still load slower than we'd like, especially the first time you open one. The first improvements went live in the first week, and the bigger ones follow in the coming weeks.

We're also looking into a reported video stutter. If it happens to you, the feedback button helps us find the cause.

And a Keendoc app for Android and iOS is in the works. More on that in a future update. Until then, Keendoc works in your phone's browser.

Thank you to everyone in the pilot, from me and the whole team. You're making time for this in weeks that are already full, and it shows in what changed this month. Because of you, Keendoc will be a much better product at the end of the pilot than it was at the start.

Spotted something, or missing something? Use the feedback button on any page, or just reply to the weekly email. We read every message.

If you signed up but haven't started yet, we get it; your weeks are full. Hopefully, you'll find the time to try it out. It might just end up saving you a lot of time down the line.

Not in the pilot yet? Plastic surgeons can still join for free.

Christiaan Veldhuijzen, co-founder of Keendoc

Everything we shipped

For those who like the details: what we released from 1 to 30 October, in the run-up to the pilot and its first weeks. More than 80 updates in total, summarised in the list below.

New

  • A weekly email with a new session from each of your focus areas, up to three per email
  • Switch the weekly email off and on under Email preferences, with a link in every email
  • Chapters for the presentation and the podcast, in one scrollable list
  • Shared progress between the presentation and the podcast, resuming at your last position
  • Resume watching on the dashboard, and start the presentation or podcast straight from a recommended session
  • Filters for focus area, date added and research publication date
  • Focus areas on every session card
  • Certificates on the official EACCME template, with several sessions on one certificate
  • A short welcome flow: the name for your certificates, your specialty and focus areas, and the pilot terms
  • Change your specialty and focus areas at any time in your account
  • New sign-in and sign-up pages in the Keendoc style
  • Onboarding for plastic surgery, with General Plastic and Reconstructive Surgery first and a pilot welcome
  • Free access for every pilot participant, without payment details
  • A feedback button on every page
  • Short check-ins after your first and third session
  • Pilot surveys, in your own language if you prefer
  • Updated terms of use, pilot terms and a complaint procedure

Improved

  • Faster saving of your progress, and the first speed improvements for pages
  • Session page redesigned around the accreditation information
  • Recommendations based on your focus areas first, then your specialty
  • Your dashboard shows which suggested sessions are in your focus areas and which are outside them
  • One dropdown to pick several focus areas at once in the library
  • Tidier filters and passed sessions on phones
  • Cleaner session cards, with a frame around each
  • The quiz result page suggests only sessions you haven't finished
  • The button to issue a bundled certificate sits right under the sessions you tick, also on phones
  • Certificates from 0.5 CME, which is two sessions
  • Your name on your certificate exactly as you entered it
  • Session ratings in the Keendoc style, with clearer questions
  • A clear hint, right above the comment field, that you can write in your own language
  • Help on the sign-up page when a hospital computer blocks the security check
  • A notice for outdated browsers
  • A calmer look across the learning platform
  • The website now says the pilot is running and open to join
  • The pricing page says Keendoc is free during the pilot
  • A rewritten article: From publication to session

Fixed

  • iPad and iPhone: no more loading screen over a player that's ready
  • iPad: full screen without cropped slides
  • Podcast playback in Chrome
  • Chapter titles and times in the video timeline preview were invisible; they're readable now

Quality

  • Every session reviewed by a named medical specialist before it goes live
  • Sessions planned at 15 to 18 minutes, each built on a peer-reviewed paper
  • Every number the narrator mentions is shown on the slide
  • The paper's own title on the first slide, read aloud at the start of the podcast
  • Abbreviations written out on the first slide, full journal titles in every credit
  • Restyled slides
  • New sessions on the way, now with our specialists for review